To Plan, You Need to Talk20 November
Posted by Tom MurphyHybrid IT 6 13
Almost everyone agrees these days on the potential to drive customer experience (and profits) with new hybrid IT technologies. But only 15% of the frontline IT workers surveyed globally by BPI say they have a clear and detailed roadmap to transformation. Why? Because the business and IT teams don't play well together. 44% of the IT pros cited a range of communication issues. If I were a CIO or CEO (and I'm not), I would put that in the "unacceptable" category. More important, I would set up cross-functional teams and mandate the business and IT team leaders meet regularly to discuss specific needs and strategies to address them. And I'd rate them on business metrics that hopefully show steady progress. Does your company have such teams? Do they work?